New theory test service

New theory test service

Dear Colleagues,

Please see the latest update from the DVSA on the new theory test service below:

New theory test service

DVSA is changing the way the theory test is provided in England, Scotland and Wales. From 6 September, the number of theory test centres in Great Britain will increase from 180 to 202 and many theory test centres will move location.

A new booking system will launch at www.gov.uk/book-theory-test on 19 July, with tests available from 6 September onwards. ADI part 1 and DVSA enhanced rider scheme trainer theory tests will be available to book at www.gov.uk/book-your-instructor-theory-test.

Tests on or before 3 September can still be booked, where available, on the current booking system on GOV.UK.

Practical test centre locations are not affected by the changes we are making to our theory test centre network.

Theory test centre location changes

We’ve attached the list of changes to theory test centre locations that will be introduced from 6 September to this message. We’ll send you a copy of all available addresses later this week. These will also be available on ‘find my nearest’ service from Monday 19 July.

Unfortunately, some changes to theory test centre locations will not be confirmed by the time we open the new booking system on 19 July. We will add these test centres to the booking system as soon as the addresses and opening dates are confirmed. We will write to you to let you know when they have been added. We apologise for any inconvenience these delays may cause you and your pupils.

Candidates who want to book a theory test before their closest theory test centre opens can use ‘find your nearest theory test centre’ on GOV.UK to find the nearest alternative centre. We are sorry for any inconvenience this might cause.

We will update the ‘find your nearest theory test centre’ service on GOV.UK when the new booking system goes live on 19 July.

Booking or changing a theory test date

When the new booking system opens on 19 July, from the green ‘start’ button, you will be asked to choose a date for your theory test. You will automatically be directed to the correct booking system depending on the date you select.

The new theory test booking system will look a little different because of new web pages and the software being used. We have worked with theory test candidates and the Government Digital Service to improve the new booking system, making it easier to use.

Dates for bookings at new theory test centres where the address is yet to be confirmed will be added to the booking system as soon as the address and opening date is confirmed.

If you want to change a theory test appointment from a date booked for before or on 3 September, to a date on or after 6 September, you will need to cancel your current theory test on GOV.UK and rebook online using the new booking system. This is because the 2 booking systems are separate. Refunds will be issued for cancelled tests as normal.

Theory test bookings with additional support can only be cancelled or rescheduled by contacting the customer contact centre.

Customer enquiries

For booking enquiries about theory tests due to take place on or before 3 September only, please continue to contact Pearson VUE:

From 19 July, for booking enquiries about theory tests due to take place on or after 6 September, please contact DVSA customer contact centre as it will be taking over the service from Pearson VUE:

The theory test is not changing

From 6 September the theory test will look slightly different on screen but the structure and content of the test itself will not change.

By managing the service ‘in-house’ DVSA can update and improve questions and clips more quickly when we need to make changes.

Booking system launch

We will provide you with an update on the launch of the theory test booking system before it goes live.

Letting your pupils know

If any of your pupils are planning to take their theory test on or before 3 September and have to change or retake their test on or after 6 September, they will need to be aware the location of their nearest theory test centre may have changed.

We will write to all candidates with a theory test booked to explain this and would be grateful for your support in reminding any affected pupils.A new booking system will launch at www.gov.uk/book-theory-test on 19 July, with tests available from 6 September onwards. ADI part 1 and DVSA enhanced rider scheme trainer theory tests will be available to book at www.gov.uk/book-your-instructor-theory-test.

Tests on or before 3 September can still be booked, where available, on the current booking system on GOV.UK.

Practical test centre locations are not affected by the changes we are making to our theory test centre network.

 

Peter

Peter J Harvey MBE

National Chairman