Driving test booking service update

Dear Colleague,

Please see below the latest update from the DVSA.

Driving test booking service update

We told you on Wednesday 26 August that the online driving test booking service was closed and would reopen as soon as possible.

The service will stay closed while we invite candidates who put their test on hold on Wednesday 26 August to book a new test.

We will be inviting these candidates to choose a new appointment by 11:59 pm on Monday 31 August.

We will contact them again on Wednesday 2 September to let them know what will happen next if they have been unable to book a test by this time.

Short notice cancellations

We’ve previously told you that all tests can be cancelled at short notice if the candidate has COVID-19 symptoms.

Due to the long waiting times to access our online system or contact centre, we have temporarily removed the three-day notice period for cancellations.

Where candidates fail to attend for test we will automatically refund the fee.

Yours sincerely

Peter Harvey

Peter Harvey
National Chair


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