DVSA update: DVSA have published their Annual Report and Accounts 

At DVSA, they’re focused on making sure that everything we do contributes to the safety of Britain’s roads. 

Every year, they publish their Annual Report and Accounts. This tells the story of how they’ve performed against their targets and how they’ve tried to improve the services they provide to their customers. 

In 2023/24, their dedicated colleagues worked incredibly hard, under some very challenging circumstances, to meet their customers’ needs. 

2 million car driving tests

DVSA provided over 2 million car practical driving tests and delivered an extra 145,000 over a 6 month period before the end of the year.  

But they didn’t meet all of their targets, including the plan to reduce car practical test waiting times to 7 weeks. Their priority remains taking all available steps to reduce waiting times. 

Supporting learner drivers

They continued to promote their ‘Ready to Pass?’ campaign, supporting learners to be better prepared to take their driving test.  

The campaign helps improve pass rates, reduces the volume of retests and helps to reduce the number of avoidable driving test cancellations 

Focusing on customers

DVSA also put a greater focus on making DVSA a truly customer-centric agency – and their work in this area continues.  

They saw the highest customer satisfaction scores from some of the businesses they partner with to deliver their core services, like MOT tests. 

Looking ahead

This has been a tough year, for their colleagues and their customers.  

DVSA are immensely proud of the commitment shown by those working for DVSA and those working with them.  

It is this dedication that helps DVSA to keep Britain moving, safely and sustainably. 

They know that in 2024/25, there’s more work to do to manage the demand for car practical driving tests, as well as continuing to prioritise improvements to their services which make it easier for customers to do business with them. 

Read DVSA’s Annual Report and Accounts You can read DVSA’s Annual Report and Accounts for 2023/24 on GOV.UK.