Help DVSA to understand the change in booking behaviour

Today (22 February 2024) DVSA are launching a survey for you to help us better understand yours and your pupils car driving test booking behaviour.

Fill in the booking behaviour survey here.

The survey will be open until 11:59pm on 14 March 2024 and should only take about 10 minutes to complete.

What the survey is for

The long driving test waiting times have reduced learner drivers’ confidence in getting a driving test and has changed the way they book tests. As waiting times reduce, will booking behaviour return to normal or has it changed for good?

To help DVSA better understand this they’ve been asking learners some questions about their booking behaviour in our customer satisfaction survey – this is sent to them with their test results. They are monitoring this behaviour and will share the findings with you in a future blog post.

To help them get a more rounded understanding on this topic, they want to get your views on your pupils booking behaviour and how you and others are supporting and influencing them with this.

They also want to get your views on whether they could make any interventions to encourage.

Making the booking system fair and accessible

DVSA will also ask questions about how fair and accessible the booking system and process is currently, and what they could do to improve this in the future.

They know that the long driving test waiting times have had an impact on your views, on the fairness and accessibility of the booking system and the measures they have in place to address this. So when answering these questions, please focus on the others things they could do to make it more fair accessible.

Report misuse of the system

DVSA know that there are reports of people and businesses misusing the booking service which could also be contributing to reducing confidence in the system.

You can report cases where you think the terms and conditions of the booking service are being broken by emailing obsabuse@dvsa.gov.uk. You will need to give the name of the business or individual and evidence that supports the claim. They will look in to the evidence you supply and not share your name or details as part of the investigation. If the investigation is taken further, there is a risk you could be unintentionally identified based on your evidence.