DVSA update: New telephone numbers for 20 driving test centres

The contact telephone numbers for a further 20 driving test centres (DTCs) have changed.

The old numbers will no longer be active so please update your contact details. 

DTC telephone numbers are given to candidates so they can contact their local driving test centre if there is bad weather on the day of their test. 

The new telephone numbers for the 20 DTCs are listed below:

North West
Preston – 020 8148 9677
Speke – 020 4570 2490
Workington – 020 4570 2601
Chadderton – 020 8148 9678
Crewe – 020 4570 2471

Yorkshire
Malton – 020 4570 2658
Horsforth – 020 4558 9514

Midlands
Birmingham (Garretts Green) – 020 4570 2647
Warwick – 020 4570 2459
Redditch – 020 4570 2732

London & South East
Canterbury – 020 456 66108
Folkestone – 020 4566 7063
Loughton – 020 4570 2480
Mitcham – 020 4566 6066
Sevenoaks 020 4570 2622
Eastbourne 020 4570 2560

South West
Trowbridge – 020 8158 0244
Bristol (Avonmouth) – 020 4582 7713

Wales
Llantrisant – 020 4534 0309
Merthyr Tydfil – 020 4570 2613

The contact numbers now display an 020 code, which will appear as a London number. However, you will be connected directly to your local DTC, as usual. The numbers are not routed through DVSA’s contact centre. 

Let your pupils know

DVSA have contacted candidates who have a test booked at the 20 DTCs to let them know the new number they should use in the event of bad weather. 

If you have booked a test on behalf of your pupil, please let them know about the change in contact number.  

Further changes

DVSA are investing in VOiP technology because it allows calls to be made using a broadband Internet connection instead of a regular landline.

They are introducing this technology to all of DVSA’s driving test centres over the next few months. They will contact you to confirm additional new numbers in due course.   This will improve the quality of the calls to DVSA.