DVSA Update: What you told us in the ‘Book and manage your pupils driving test’ survey

In October 2022, the DVSA ran a survey to find out more about how you are using their ‘book and manage your pupils test’ service. They wanted to hear more information about how you use the service now and ways they could improve it. 

The main findings

  • 73.8% of you told them that on average you book up to 100 driving tests every month
  • 52.7% said that you swap one booked test for another up to 100 times a month
  • 44.9% of you told them that it would be an effective method to set a test swap limit for each organisation based on their monthly use

We are pleased to share the full results of this survey on GOV.UK.  

Next steps and updating Online Business Service terms and conditions

The information you have provided in the survey has been extremely helpful for understanding how you are using the ‘book and manage your pupils driving test’ service.

The DVSA are currently in the process of updating their terms and conditions for using their ‘book and manage your pupils driving test’ service and they will use the information from this survey to inform these decisions. They plan to share their updated terms and conditions with you in the next few weeks.

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