User Research – improving the driving theory test service

The Driver & Vehicle Standards Agency (DVSA) theory booking service are looking for individuals with access needs to take part in some research to test the accessibility of their Non-standard accommodations booking service.  This is the service that drivers can use to request adjustments and support to enable them to access the theory test.

If you are interested in taking part you will need to be available for a 60 min remote research session, conducted over Zoom on desktop/laptop or mobileAs a thank you for your time, participants will be given a £40 online gift card.

Your input will help shape an inclusively designed service that impacts millions of prospective drivers every year.

Please note, you do not need to disclose the detailed nature of your access needs to take part in research. You will not be personally identified in any findings.

To participate, please enter your details on the following form, and we will be in touch when we have research opportunities in the near future:

If you have any questions, please get in touch with Andy Swidenbank directly:


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